Terms and Conditions
Last Updated: 7th January 2025
Welcome to Sigma Solution Supply (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.
General Terms
1.1. Sigma Solution Supply operates this website to provide stationery products for personal, business, and educational use.
1.2. By accessing this website, you confirm that you are at least 18 years old or have permission from a parent/guardian to make purchases.
Products and Services
2.1. All products displayed on the website are subject to availability.
2.2. We strive to ensure accurate product descriptions, images, and prices. However, errors may occur, and we reserve the right to correct them without prior notice.
2.3. Custom orders or bulk purchases may require additional processing time. Please contact us for details.
Pricing and Payment
3.1. Prices listed on the website are in Malaysia Ringgit (MYR) and may include applicable taxes unless stated otherwise.
3.2. Payment methods accepted include Credit/Debit Card / Online Transfer / Touch N Go / GrabPay / ShopeePay.
3.3. Orders will only be processed after full payment is received.
Shipping and Delivery
4.1. Shipping fees and delivery times will be calculated at checkout based on your location.
4.2. We are not responsible for delays caused by third-party couriers or unforeseen circumstances.
4.3. Customers are responsible for providing accurate delivery information. Errors may result in additional fees.
Returns and Refunds
5.1. We accept returns or exchanges for defective or incorrect items within 7days of delivery.
5.2. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
5.3. Refunds will not be issued for change of mind, unless required by applicable laws.
5.4. Customized or personalized stationery items are non-refundable.
Order Cancellation
6.1. Orders can only be canceled before they are processed or shipped.
6.2. Sigma Solution Supply reserves the right to cancel any order for reasons including but not limited to stock unavailability, payment issues, or suspected fraudulent activity.
Intellectual Property
7.1. All content on this website, including text, images, logos, and product descriptions, is the property of Sigma Solution Supply and protected by copyright laws.
7.2. Unauthorized use, reproduction, or distribution of our content is prohibited.
Limitation of Liability
8.1. Sigma Solution Supply is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
8.2. Our liability is limited to the value of the product purchased.
Privacy Policy
9.1. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
Changes to Terms and Conditions
10.1. We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Email: sigma_solution@hotmail.com
- Phone: +60 11-1491 3114
- Address: No.8, Lorong Tiara 1A, Bandar Baru Klang, 41150 Klang, Selangor.